We haven't had the internet for almost two months now. Wednesday was the third time Charter came out to our house. When my husband went to turn in the modem and cancel our contract, they begged for "one more chance"!
Instead of a quick 10 minute check of the modem, splitter, and computer as they had done in the past, this tech was here for two hours! They ended up replacing the cable to our house, went under our house, into our attic, and all around our house. Apparently the cable was not grounded, and probably never had been, so it may have possibly gotten fried! (among several other problems!) The tech also told us that our house has been a "problem" house for over 10 years! My thought to that was then why didn't they fix the problem 10 years ago!!
Well, we'll see how long it lasts this time...
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